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Troubleshooting

Nikon Transfer 2 does not start automatically.

  • Is the camera or removable memory device registered with the Device Manager (Windows only)?
  • Refer to "Connecting Devices and Starting Nikon Transfer 2".
  • Is Nikon Transfer 2 selected as the default AutoPlay action for cameras and removable memory (Windows only)?
  • To change the default AutoPlay action:
  • In the [AutoPlay] window, select [Ask me every time] for [Camera Storage] or for the camera in the [Devices] list. For information about how to display the [AutoPlay] window, see "Disabling Automatic Launch of Nikon Transfer 2 (Windows)."
  • Is Nikon Transfer 2 selected in the Mac OS [Image Capture] application (Mac OS only)?
  • If you want Nikon Transfer 2 to start automatically when the camera is connected, start [Image Capture] and select Nikon Transfer 2 for the default application to launch.

CDs and DVDs cannot be selected as transfer destinations.

  • Nikon Transfer 2 cannot be used to transfer files from CDs, DVDs, or hard disks. Copy the files directly or use the import tools supplied with the computer operating system.

Files cannot be transferred.

  • Is the device button of the connected camera or removable disk displayed in the transfer options [Source] panel?
  • If not, make sure that the camera is turned on and the cable is correctly connected, or the memory card is correctly inserted into the card reader or card slot.
  • Is the device button of the intended camera or removable disk turned on in the [Source] panel?
  • If not, click the device button to turn it on.

Some files are not previewed in the thumbnail list.

  • Image dust-off data (".ndf" files), voice recordings (".wav" files), location log files (".log" files), altitude (barometer) log files (".lga" files), and depth log files (".lgb" files) are displayed as icons in the thumbnail list.

The ViewNX-i window does not open when transfer is complete.

  • Have you made the following settings in the [Preferences] panel?
  • Check [Open destination folder with the following application after transfer:].
  • Select [ViewNX-i] in the application selection menu.
  • Have all the files on the memory card or in internal memory already been transferred?
  • If [Transfer new files only] is selected in the transfer options [Preferences] panel, no files will be transferred and the application will not start.