Troubleshooting

The camera is on but does not respond.

• Wait for recording to end.

• If the problem persists, turn the camera off.
  If the camera does not turn off, remove and reinsert the battery or batteries or, if you are using an AC adapter, disconnect and reconnect the AC adapter.
  Note that although any data currently being recorded will be lost, data that have already been recorded will not be affected by removing or disconnecting the power source.

  Turning Off the Camera

• Check the lamp display.

  Lamp Display

• The buttons of the camera are disabled during remote photography. To operate the buttons of the camera, exit remote photography.
• Buttons can be operated only to turn off the camera while a live image is output.

The battery is exhausted.

Charging the Battery

The Battery

• The camera automatically turns off to save power (auto off function).

  Turning Off the Camera

• Depending on the status of the camera, it turns off after a specific time regardless of the auto off setting.

• The camera and battery may not work properly at low temperatures.

  The Battery

• The inside of the camera has become hot. Leave the camera off until the inside of the camera has cooled, and then try turning it on again.

• The battery is exhausted.

  Charging the Battery

  The Battery

• Out of memory. Insert a memory card with sufficient free space.

  Inserting the Battery and Memory Card

• The camera has run out of file numbers. Change the memory card, or format the memory card.

  Inserting the Battery and Memory Card

• An error occurred while accessing the memory card.

  • Use an approved memory card.
  • Check that the terminals are clean.
  • Confirm that the memory card is correctly inserted.

  Inserting the Battery and Memory Card

  Memory Cards That Can Be Used

• When the camera is turned on for the first time, the camera clock is set to “01/01/2017 00:00”. Set the date and time of the camera clock by selecting SnapBridge 360/170 M c Camera tab M Camera settings M Date and time.
• The camera clock is not as accurate as ordinary watches or clocks. Periodically compare the time of the camera clock with that of a more accurate timepiece and reset as required.

Settings List

The camera may not turn off automatically depending on its state.

Auto Off

• Confirm all connections.

  Charging the Battery

• When connected to a computer, the camera may not charge for any of the reasons described below.

  • SnapBridge 360/170 M c Camera tab M Camera settings M Charge by computer is set to Off.

    Charge by Computer

  • Battery charging may stop when the computer enters sleep mode.
  • Depending on the computer specifications, settings, and status, battery charging may not be possible.

• Certain menu items are unavailable depending on the setting.
• A function that restricts the selected function is enabled.

The clock battery is exhausted; all settings were restored to their default values. Configure the camera settings again.

• The internal clock battery is used to power the camera clock and to retain certain settings. Charging time of the clock battery takes about 10 hours when you insert the battery into the camera or connect the AC adapter (available separately) to the camera, and the clock battery operates for several days even after the camera battery is removed.

• Check the lamp display.

  Lamp Display

• Insert a memory card with sufficient free space.

  Inserting the Battery and Memory Card

• Disconnect the HDMI cable or USB cable.
• During remote photography, images cannot be captured only with the camera. Exit remote photography.
• Buttons can be operated only to turn off the camera while a live image is output.

Use a tripod to stabilize the camera (using the self-timer at the same time is more effective).

Self-timer

The lenses, lens protectors, or underwater lens protectors are dirty. Clean them.

Cleaning and Storage

White balance is not adjusted properly.

White Balance

Adjust exposure compensation by selecting SnapBridge 360/170 M c Camera tab M Camera settings M Shooting options M Shooting options M Exposure compensation.

Exposure Compensation

Saving images may take time when shooting using SnapBridge 360/170 M c Camera tab M Camera settings M Shooting options M Shooting options M Active D-Lighting.

Active D-Lighting

• When shooting with backlighting or when a very strong light source (such as sunlight) is in the frame, a ring-shaped belt or rainbow-colored stripe (ghosting) may occur.

• The lenses, lens protectors, or underwater lens protectors are dirty. Clean them.

  Cleaning and Storage

Play back files using SnapBridge 360/170 or KeyMission 360/170 Utility. In other software, the single image that was processed in the camera is displayed. You cannot move the point of view during playback.

Playing Back Images Saved in the Camera/Transferring Images to a Smart Device

Playing Back Images on a Computer

• A computer is connected to the camera.
• The memory card contains no images.

If the number of images saved on a memory card in the camera exceeds 10,000, images captured thereafter may not be displayed in a connected device.

• Reduce the number of images saved on the memory card. Copy the necessary images to a computer, etc.

• If the camera is connected to a smart device, select SnapBridge 360/170 M c Camera tab M Remote options M Choose connection to switch the connection to the remote control.

  Choose connection

• The remote control is off.

  Shooting with a Remote Control

• If the status lamp does not flash even if you press and hold down the power button on the remote control, replace the battery.

  Inserting the Battery in the Remote Control

• If you do not know the connection status of the remote control, pair with the camera again.

  Pairing the Camera and Remote Control

• Enable Bluetooth and Wi-Fi on the smart device. If you will use NFC, enable NFC.

• Turn off the camera. The camera cannot enter pairing standby mode when the camera is on.

  Turning the Camera On or Off

• Turn off the airplane mode switch on the camera.

  Airplane mode switch

• Insert a memory card with sufficient free space into the camera.

  Inserting the Battery and Memory Card

• Disconnect the HDMI cable or USB cable.

• Use a sufficiently charged battery.

  Charging the Battery

  The Battery

• Follow When You Cannot Pair with a Smart Device and repeat the pairing procedure.

• If the devices are paired, unpair and then re-pair.

  Unpairing a Smart Device

• The camera cannot be paired with multiple devices at the same time.
• If SnapBridge is running, close it.

• Perform pairing.

  Preparing for Pairing

• If SnapBridge 360/170 M c Camera tab M Camera settings M Network menu M Bluetooth M Send while off is set to No, turn on the camera or set it to Yes.
• Check that the B icon is displayed in SnapBridge 360/170 M a Connect screen. The B icon is not displayed when the camera is off or immediately after it is turned on.

• If the camera is connected to a remote control, switch the connection to the smart device.

  Switching from Remote Control to Smart Device

• Perform the operations described below when uploading automatically.

  • Select SnapBridge 360/170 M a Connect tab M turn on Auto download.
  • Select SnapBridge 360/170 M c Camera tab M Camera settings M Network menu M Send while shooting M set Still images to Yes.
• To automatically send images captured using remote photography, tap g on the shooting screen, and then turn on Download on the screen that is displayed.

• Enable Wi-Fi on the smart device.

• If you cannot perform Remote photography or Download pictures even after pairing and establishing a Wi-Fi connection, you may be able to solve the problem with the operations below:

  • Switch the tabs in SnapBridge 360/170.
  • Exit and launch SnapBridge 360/170 again.
  • Unpair, remove the device, and then re-pair.

    Unpairing a Smart Device

• Wi-Fi may get disconnected in the situations below. Follow the on-screen instructions to establish a Wi-Fi connection again.
  • Switching to a tab other than the c Camera tab.
  • Being nearby a device that generates strong electromagnetic radiation.
• If live view is left on during remote photography under iOS 11.3 to 12.1, the wireless connection will eventually end, returning you to the c Camera tab. We recommend that you either shoot with live view disabled or end live view immediately after framing each shot.

• This app may not be able to play back images saved with another make or model of digital camera.
• This app cannot play back movies recorded with another make or model of digital camera.
• This app may not be able to play back data edited on a computer.

Cannot edit image.

• Some images cannot be edited.
• This app is unable to edit images captured with other cameras.

Colored stripes may appear when shooting subjects with repeating patterns (such as window blinds); this is not a malfunction.

The colored stripes will not appear in captured images or recorded movies.