• Android
  • iOS

Errors

If an error occurs during pairing, check the following before attempting pairing again.

Is SnapBridge 360/170 currently paired with another camera?
SnapBridge 360/170 can pair with only one camera at a time. End pairing with the current camera before pairing with another camera.
Are you also running SnapBridge?

If both SnapBridge and SnapBridge 360/170 are installed on the same device, SnapBridge 360/170 will be unable to connect to KeyMission 360 cameras while SnapBridge is connected to a SnapBridge-compatible camera. Exit SnapBridge and confirm that it is not running in the background (the procedure varies with the smart device; see the documentation provided with your device for details).

Is there radio interference?
The presence of microwave ovens or other devices that can cause radio interference may hinder pairing. Move to a location free of radio interference.
Is GPS disabled?
Devices running Android 6.0 will be unable to locate the camera when GPS is disabled. Enable GPS.
If the error persists, try the following:
  • Turn the camera off and then on again, then exit SnapBridge 360/170 and launch it again after confirming that it is not running in the background (the procedure varies with the smart device; see the documentation provided with your device for details).
  • Disable Bluetooth on the smart device and then enable it again.
Is SnapBridge 360/170 currently paired with another camera?
SnapBridge 360/170 can pair with only one camera at a time. End pairing with the current camera before pairing with another camera.
Are you also running SnapBridge?

If both SnapBridge and SnapBridge 360/170 are installed on the same device, SnapBridge 360/170 will be unable to connect to KeyMission 360 cameras while SnapBridge is connected to a SnapBridge-compatible camera. Exit SnapBridge and confirm that it is not running in the background (the procedure varies with the smart device; see the documentation provided with your device for details).

Is there radio interference?
The presence of microwave ovens or other devices that can cause radio interference may hinder pairing. Move to a location free of radio interference.
Does iOS need to “forget” the camera?
If an error occurs during pairing, you will need to request iOS to “forget” the camera, as otherwise the camera name may not be displayed or pairing may not start when you tap the camera name.
If the error persists, try the following:
  • Turn the camera off and then on again, then exit SnapBridge 360/170 and launch it again after confirming that it is not running in the background (the procedure varies with the smart device; see the documentation provided with your device for details).
  • Disable Bluetooth on the smart device and then enable it again.