Connection Issues

If you are unable to connect to the camera using SnapBridge, check the list below.

Is the camera off or busy?

If the camera “send while off” option is disabled, SnapBridge will be unable to connect when the camera is off. Turn the camera on or change settings to enable upload when the camera is off. See the documentation provided with the camera for more information.
In addition, SnapBridge may be unable to connect while the camera is recording or playing videos or performing other demanding tasks.

Is Bluetooth enabled on the smart device and camera?

Enable Bluetooth on the smart device.
Enable Bluetooth on the camera. See the documentation provided with the camera for more information.

Are you also running the SnapBridge 360/170 app?

SnapBridge cannot connect while the SnapBridge 360/170 app is connected to a KeyMission 360 or KeyMission 170. In such cases, exit the SnapBridge 360/170 app and then tap the SnapBridge icon again to launch it.

To exit the app, you must also terminate it in the background. The procedure varies with the smart device; see the documentation provided with your device for details.

Are location services disabled?

Devices running Android versions earlier than version 12 will not be able to detect the camera if location services are disabled after pairing is completed. Enable location services before proceeding.

Are Bluetooth permissions enabled?

Users of devices running Android version 12 or later will not be able to use the SnapBridge app if Bluetooth permissions (permission to search for and connect to nearby Bluetooth devices) were not granted in the dialog displayed when the app was launched. Enable Bluetooth permissions if you have not already done so. For information on enabling Bluetooth permissions, see the documentation provided with your smart device.

Are you unable to download pictures via Bluetooth or Wi-Fi?

You may be able to solve the problem by:

turning paired cameras off and then on again,
switching tabs in SnapBridge,
quitting and restarting SnapBridge,
restarting the smart device, and/or
ending pairing and then pairing with the camera again.

Wi-Fi

Does the camera support Wi-Fi?

Wi-Fi connections are available only with cameras that support Wi-Fi.

Is Wi-Fi enabled, both in SnapBridge and on the camera?

Check that wireless and the “send while off” option are enabled on the camera.

Are you using a smart device with automatic network selection?

SnapBridge may be unable to connect when automatic network selection is enabled. Try again after disabling automatic network selection.

Have you tried deleting and restoring the camera Wi-Fi network profile?

If the issues listed above do not apply to you, open Wi-Fi settings on your smart device, select the camera network name (SSID), and delete the network profile.

Note that the procedure for deleting a network profile differs with the device. For details, see the documentation for your smart device.

Is Wi-Fi auto-connect enabled?

Connection to some smart devices may fail with an error if you attempt to re-establish a connection made with Wi-Fi auto-connect enabled. This can be addressed by disabling Wi-Fi auto-connect for the camera before attempting to re-establish the Wi-Fi connection.

Is the Wireless Mobile Utility (WMU) installed on your smart device?

Depending on the version installed and the options selected, WMU may prevent the SnapBridge app from connecting to the camera in Wi-Fi AP mode. If you intend to use SnapBridge to connect in Wi-Fi AP mode, confirm that you are using WMU version 1.6 or later, disable [App auto launch] in the [Settings] menu, and then exit the WMU. If the WMU version is earlier than 1.6, please update it to the latest version.

To exit the app, you must also terminate it in the background. The procedure varies with the smart device; see the documentation provided with your device for details.

Does the camera offer a WPA2-PSK/WPA3-SAE authentication/encryption option?

The camera may be unable to connect to the smart device if [WPA2-PSK/WPA3-SAE] is selected for authentication/encryption. In this event, switch the camera authentication/encryption setting to [WPA2-PSK-AES]. See the camera documentation for information on changing Wi-Fi connection settings.

If you are unable to connect after attempting the above, you may be able to connect after restarting the smart device.

Can’t Connect in Wi-Fi STA Mode?

Check that the camera and smart device are connected to the same wireless LAN access point SSID.
If you have previously established a connection in Wi-Fi STA mode but cannot connect the camera to the smart device via Wi-Fi even after selecting the network profile saved in the camera, delete and recreate the network profile.

Wi-Fi

The camera may be unable to connect via Wi-Fi at some settings.

Is the camera off or busy?

If the camera “send while off” option is disabled, SnapBridge will be unable to connect when the camera is off. Turn the camera on or change settings to enable upload when the camera is off. See the documentation provided with the camera for more information.
In addition, SnapBridge may be unable to connect while the camera is recording or playing videos or performing other demanding tasks.

Is Bluetooth enabled on the smart device and camera?

Enable Bluetooth on the smart device. After enabling Bluetooth on the iOS device, go to the iOS settings app, tap [SnapBridge] in the app list, and confirm that Bluetooth is enabled.
Enable Bluetooth on the camera. See the documentation provided with the camera for more information.

Are you also running the SnapBridge 360/170 app?

To exit the app, you must also terminate it in the background. See here for details on exiting the app.

Are you unable to download pictures via Bluetooth or Wi-Fi?

You may be able to solve the problem by:

turning paired cameras off and then on again,
switching tabs in SnapBridge,
quitting and restarting SnapBridge,
restarting the smart device, and/or
ending pairing and then pairing with the camera again.

Wi-Fi

Instructions for connecting via Wi-Fi in iOS are available here. If you are unable to connect despite following the instructions correctly, try again: you may succeed on your second attempt. Try the solutions below if your second attempt fails.

Does the camera support Wi-Fi?

Wi-Fi connections are available only with cameras that support Wi-Fi.

Is Wi-Fi enabled, both in SnapBridge and on the camera?

Check that wireless and the “send while off” option are enabled on the camera.

Is the camera connected to another smart device via Wi-Fi?

If the camera has been connected via Wi-Fi to more than one smart device, it may accidentally connect to a device other than the one you intend. Be sure to request iOS to “forget” the camera if you do not currently intend to connect to it from that device. See the documentation for your iOS device for details.

Is local network access enabled?

Under iOS 14 and later, you will not be able to connect the smart device and camera via Wi-Fi if you fail to permit local network access. If you refused permission when the local network access prompt was displayed, launch the iOS settings app, go to [SnapBridge] > [Local network], and enable local network access before attempting to connect via Wi-Fi again.

Can’t Connect in Wi-Fi STA Mode?

Check that the camera and smart device are connected to the same wireless LAN access point SSID.
If you have previously established a connection in Wi-Fi STA mode but cannot connect the camera to the smart device via Wi-Fi even after selecting the network profile saved in the camera, delete and recreate the network profile.

Wi-Fi

The camera may be unable to connect via Wi-Fi at some settings.
During or after the process of connecting via Wi-Fi, the operating system may automatically terminate the connection. In such cases, you may be able to connect by reattempting the Wi-Fi connection process.