- Android
- iOS
Auto Download
Check the list below if you are unable to download pictures from the camera using auto download.
- Is Foreground selected for Link mode?
- If Foreground is selected for Auto link > Link mode in the
tab, pictures will not be downloaded automatically while SnapBridge is running in the background. This can be addressed by displaying (foregrounding) the app on the smart device. - Is the camera battery running low?
- Some cameras may suspend download when the battery falls below 20%. Download will resume when the battery is charged.
- Check camera settings.
- The camera may be configured to suspend upload while off. Turn the camera on or change settings to enable upload when the camera is off. See the camera manual for more information. Note that the camera may be unable to upload images if the standby timer is set to an extremely low value; try extending the standby timer.
- Check camera status.
- Using the camera for such purposes as viewing videos or retouching pictures may interrupt download of 8 megapixel pictures. Try again after ending the task in progress on the camera.
- Are you also running SnapBridge 360/170?
- SnapBridge cannot connect while SnapBridge 360/170 is connected to a KeyMission 360 or KeyMission 170. Exit SnapBridge 360/170 and confirm that it is not running in the background (the procedure varies with the smart device; see the documentation provided with your device for details).
- Is Foreground selected for Link mode?
- If Foreground is selected for Auto link > Link mode in the tab, pictures will not be downloaded automatically while SnapBridge is running in the background. This can be addressed by displaying (foregrounding) the app on the smart device.
- Is the camera battery running low?
- Some cameras may suspend download when the battery falls below 20%. Download will resume when the battery is charged.
- Check camera settings.
- The camera may be configured to suspend upload while off. Turn the camera on or change settings to enable upload when the camera is off. See the camera manual for more information. Note that the camera may be unable to upload images if the standby timer is set to an extremely low value; try extending the standby timer.
- Check camera status.
- Using the camera for such purposes as viewing videos or retouching pictures may interrupt download of 8 megapixel pictures. Try again after ending the task in progress on the camera.
- Is the router via which the camera and smart device are connected unreliable?
- Auto download may be disrupted the connection is frequently interrupted. Disable Wi-Fi on the smart device.
- Is the smart device configured correctly?
-
The following disable auto download:
- Enabling power saving
- Disabling background updates for the SnapBridge app
Change these settings as necessary to enable auto download.
- iOS 14 or earlier
- Pictures taken with HLG chosen for tone mode on cameras that support tone-mode selection will not be downloaded automatically to devices running iOS 14 or earlier.
- Are you also running SnapBridge 360/170?
- SnapBridge cannot connect while SnapBridge 360/170 is connected to a KeyMission 360 or KeyMission 170. Exit SnapBridge 360/170 and confirm that it is not running in the background.