Connection Issues

Is the camera off or busy?

If the camera “send while off” option is disabled, SnapBridge will be unable to connect when the camera is off. Turn the camera on or enable the “send while off” option. See the camera manual for more information. In addition, SnapBridge may be unable to connect while the camera is recording or playing videos or performing other demanding tasks. For more information, contact customer support at:
http://imaging.nikon.com/support/

Is Bluetooth enabled on the camera and smart device?

• Enable Bluetooth on the smart device.
• Enable Bluetooth on the camera. For more information, see the camera manual.

Are you also running SnapBridge 360/170?

SnapBridge cannot connect while SnapBridge 360/170 is connected to a KeyMission 360 or KeyMission 170. Exit SnapBridge 360/170 and confirm that it is not running in the background (the procedure varies with the smart device; see the documentation provided with your device for details).

Are location services disabled?

Devices running Android versions earlier than version 12 will not be able to detect the camera if location services are disabled after pairing is completed. Enable location services before proceeding.

Are Bluetooth permissions enabled?

Users of devices running Android version 12 or later will not be able to use the SnapBridge app if Bluetooth permissions (permission to search for and connect to nearby Bluetooth devices) were not granted in the dialog displayed when the app was launched. Enable Bluetooth permissions if you have not already done so. For information on enabling Bluetooth permissions, see the documentation provided with your smart device.

Are you unable to download pictures via Bluetooth or Wi-Fi?

Try:

• turning paired cameras off and then on again,
• switching tabs in SnapBridge,
• quitting and restarting SnapBridge,
• restarting the smart device, and/or
• ending pairing and then pairing with the camera again.

Wi-Fi

Does the camera support Wi-Fi?

Wi-Fi connections are available only with cameras that support Wi-Fi.

Is Wi-Fi enabled, both in SnapBridge and on the camera?

Check that wireless and the “send while off” option are enabled on the camera.

Are you using a smart device with automatic network selection?

SnapBridge may be unable to connect when automatic network selection is enabled. Try again after disabling automatic network selection.

Have you tried deleting and restoring the camera Wi-Fi network profile?

If the issues listed above do not apply to you, open Wi-Fi settings on your smart device, select the camera network name (SSID), and delete the network profile. Note that the procedure for deleting a network profile differs with the device; see the documentation provided with your smart device for details.

Is Wi-Fi auto-connect enabled?

Connection to some smart devices may fail with an error if you attempt to re-establish a connection made with Wi-Fi auto-connect enabled. This can be addressed by disabling Wi-Fi auto-connect for the camera before attempting to re-establish the Wi-Fi connection.

Is the Wireless Mobile Utility (WMU) installed on your smart device?

Depending on the version installed and the options selected, WMU may prevent the SnapBridge app connecting to the camera in Wi-Fi mode. If you intend to use SnapBridge to connect in Wi-Fi mode, confirm that you are using WMU version 1.6 or later, disable App auto launch in the Settings menu, and then exit the WMU and confirm that it is not running in the background (the procedure varies with the smart device; see the documentation provided with your device for details). If you are using an earlier version of WMU, update to the latest version.

Does the camera offer a WPA2-PSK/WPA3-SAE authentication/encryption option?

The camera may be unable to connect to the smart device if WPA2-PSK/WPA3-SAE is selected for authentication/encryption. In this event, switch the camera authentication/encryption setting to WPA2-PSK-AES. See the camera documentation for information on changing Wi-Fi connection settings.

Note: If you are unable to connect after changing settings as described above, you may nevertheless find that you can connect once you have restarted the smart device.