Pairing Errors | SnapBridge Help

Android
iOS

If an error occurs during pairing, check the list below before re-attempting pairing as described in “Bluetooth Pairing”.

Did you press the camera OK button and tap PAIR at the same time?: If you wait too long between pressing the button on the camera and tapping the button in SnapBridge, pairing will fail and an error will be displayed. Operate both buttons simultaneously.
Is Bluetooth enabled on the smart device?: Enable Bluetooth on the smart device.
Is the SnapBridge app currently paired with five cameras?: The SnapBridge app can be used to pair the smart device with a maximum of five cameras at a time. If you wish to pair with additional cameras after this limit is reached, you will first need to end pairing with one or more of the current cameras.
Is the camera already paired with your device?: To view the cameras currently paired with your device, go to the tab, tap , and select Switch cameras.
Are you also running the SnapBridge 360/170 app?: If you have used the SnapBridge 360/170 app to pair the smart device with a KeyMission 360 or KeyMission 170, end pairing as described in the online help for the SnapBridge 360/170 app and then exit the SnapBridge 360/170 app and confirm that it is not running in the background (the procedure varies with the smart device; see the documentation provided with your device for details). The SnapBridge app cannot be used for pairing while the SnapBridge 360/170 app is running.
Are you experiencing radio interference?: Pairing may fail in the vicinity of microwave ovens and other devices that generate radio-frequency interference. Try moving to another location.
Are location services disabled?: Devices running Android versions earlier than version 12 will be unable to detect the camera with location services disabled. Enable location services before proceeding.
Is high accuracy enabled?: The SnapBridge app cannot be used to pair the camera with a smart device running Android 12 or later unless high accuracy is selected for location mode. Enable this feature and repeat the pairing process. For information on using high accuracy, see the documentation for your smart device.
Are Bluetooth permissions enabled?: Users of devices running Android version 12 or later will not be able to use the SnapBridge app if Bluetooth permissions (permission to search for and connect to nearby Bluetooth devices) were not granted in the dialog displayed when the app was launched. Enable Bluetooth permissions if you have not already done so. For information on enabling Bluetooth permissions, see the documentation provided with your smart device.
Is “NearBy” enabled on the smart device?: Pairing may fail if “NearBy” is enabled. Disable it and try again. For information on using “NearBy”, see the documentation for your smart device.

If pairing fails after you have attempted the above solutions, turn the camera off and then on again, exit the SnapBridge app and confirm that it is not running in the background (the procedure varies with the smart device; see the documentation provided with your device for details), and then tap the SnapBridge icon to relaunch the SnapBridge app. You can also try turning Bluetooth off and then on again.

Did you press the camera OK button and tap “Pair” at the same time?: If you wait too long between pressing the button on the camera and tapping the button in SnapBridge, pairing will fail and an error will be displayed. Operate both buttons simultaneously.
Is Bluetooth enabled on the iOS device?: After enabling Bluetooth on the iOS device, go to the iOS settings app, tap SnapBridge in the app list, and confirm that Bluetooth is enabled.
Is the SnapBridge app currently paired with five cameras?: The SnapBridge app can be used to pair the iOS device with a maximum of five cameras at a time. If you wish to pair with additional cameras after this limit is reached, you will first need to end pairing with one or more of the current cameras.
Is the camera already paired with your device?: To view the cameras currently paired with your device, go to the tab, tap , and select Switch cameras.
Are you also running the SnapBridge 360/170 app?: If you have used the SnapBridge 360/170 app to pair the iOS device with a KeyMission 360 or KeyMission 170, end pairing as described in the online help for the SnapBridge 360/170 app and then exit the SnapBridge 360/170 app and confirm that it is not running in the background. The SnapBridge app cannot be used for pairing while the SnapBridge 360/170 app is running.
Are you experiencing radio interference?: Pairing may fail in the vicinity of microwave ovens and other devices that generate radio-frequency interference. Try moving to another location.
Is the camera already listed in the iOS Settings app?: If the SnapBridge app has previously been used (successfully or unsuccessfully) to pair the camera with the iOS device, the SnapBridge app may not display the camera name or respond when you tap the camera name and pairing may fail. Request iOS to “forget” the camera before proceeding.
Does SnapBridge show that pairing has failed even when the camera shows that pairing is complete?: Repeat the pairing process. When the camera shows that pairing is complete, turn it off and then on again.

If pairing fails after you have attempted the above solutions, turn the camera off and then on again, exit the app, confirm that it is not running in the background, then tap the SnapBridge icon to relaunch the SnapBridge app. You can also try turning Bluetooth off and then on again.